mrsdavidop-
New member
A user is unable to register their TM (Telekom Malaysia) prepaid/postpaid SIM card. This could prevent the user from activating their mobile line, making calls, sending messages, or using mobile data. The error could occur due to:
Symptoms:
- Incorrect personal information provided during registration.
- Expired or invalid identification (e.g., MyKad/Passport).
- System errors at TM registration link online.
- SIM card already registered under another ID.
Symptoms:
- Error messages during SIM registration.
- SIM card shows “Not Registered” or “No Service.”
- Unable to make calls, send SMS, or use data.
Solution: Step-by-Step Guide
- Verify Your Documents:
- Ensure your MyKad (for Malaysians) or Passport (for foreigners) is valid and matches the details you enter.
- Check SIM Status:
- Dial *100# or insert SIM into a phone and check if it prompts for registration.
- Ensure the SIM is not already registered under another ID.
- Register via TM Official Channels:
- Online Registration: Visit TM’s official portal or TMpoint website and follow the online registration steps.
- Physical Registration: Go to the nearest TMpoint or TM store with your ID to complete registration.
- Correct Data Entry:
- Make sure your name, ID number, and date of birth are correctly entered.
- Double-check the phone number you are registering.
- System Error Troubleshooting:
- Restart your phone after entering registration info.
- Try registering via a different device if using online registration.
- Wait a few hours and retry in case of server-side issues.
- Contact TM Support:
- Call TM Customer Service at 100 (from TM number) or +60 3 2241 8000 (from other phones).
- Provide your SIM card number (ICCID) and ID for assistance.