Struggling With Odoo Stability? What’s Your Ongoing Support & Maintenance Strategy?

Hey Odoo users,
We’ve been running Odoo (v16) for over a year now and while it’s streamlined our core operations, we’re starting to hit maintenance roadblocks—especially with custom modules and third-party integrations. From unpredictable downtime to unpatched bugs, it’s clear we need more than just internal fixes.
I’m curious how others are handling Odoo Support and Maintenance technically:
  • Do you use a dedicated Odoo Maintenance Service or rely on in-house resources?
  • How do you ensure uptime during version upgrades or module patches?
  • Have you set up automated backup and rollback systems?
  • How do you track and resolve dependency conflicts between core updates and customizations?
We’re considering working with external teams offering structured Odoo Support Services, including SLA-based resolutions, module debugging, and performance audits. If you've done the same, how’s your experience been, especially with real-time support and version migration (like Odoo 17 to Odoo 18)?
Would love recommendations or tips, especially around technical strategies that have worked for multi-app, multi-user setups.
I really appreciate any help you can provide.
 
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