I don't think I've used Hotmail regularly since about the year 2000. It was a little klunky then, and I didn't like the MS Live overhaul that it went through. Gmail isn't the most attractive interface, but I don't use it on the web very often. I use it in my mail client, and it works great in there. In that time I also switched over to using MacOS as my primary OS, and Gmail interfaces better with iCloud in terms of keeping my iPhone and Mac synched. I'm not trying to start an Apple vs. IBM discussion and maybe Hotmail could do as well, but I don't use it so I don't know.