Christian11
New member
AI plays a pivotal role in reducing customer service costs by automating routine and repetitive tasks that would otherwise require human agents. For example, chatbots can handle simple queries, order inquiries, and account-related issues, reducing the need for an extensive support team. By automating these tasks, businesses can scale their operations without significantly increasing costs. AI also enhances efficiency, enabling businesses to manage a larger volume of requests simultaneously without additional resources. Furthermore, AI's ability to predict customer issues before they escalate can lead to fewer support tickets and a reduction in the number of calls or messages that need to be addressed by agents. Additionally, AI-powered tools can be more cost-effective than hiring multiple agents, especially for businesses with high customer inquiry volumes.
SOURCE:https://www.inoru.com/ai-customer-service
SOURCE:https://www.inoru.com/ai-customer-service