What are the advantages of using AI chatbots in customer service?

[Christian11]

AI chatbots provide instant, 24/7 responses, reducing human workload. They handle repetitive queries, allowing human agents to focus on complex issues. Chatbots also offer personalized interactions using customer data and are cost-effective, enabling businesses to scale their support without hiring additional staff.


SOURCE: https://www.inoru.com/ai-customer-service