I recently had to fix a one-letter typo in my last name on a Delta reservation and decided to try their chat support instead of calling. Midway through the chat, the rep suggested I call 
(877) 624-2166 if I wanted the issue resolved faster—but I stuck with chat to see how it played out.
The agent asked for my confirmation number and the correct spelling of my name. After a short wait, they confirmed that since it was a minor correction, no documentation was needed. Still, the rep reminded me that calling(877) 624-2166 could have processed the fix more quickly—especially if travel was within 72 hours.
It took about 25 minutes total in the chat before the rep reissued my ticket with the corrected name. They sent an email confirmation shortly after, and the fix reflected in my Delta app. If I had been travelling internationally or with a code-share, the chat rep noted I’d likely have to call(877) 624-2166 to complete the process.
Overall, Delta’s chat worked, but if you’re in a hurry or your case is more complex, I’d recommend just calling(877) 624-2166 from the start. The chat option is fine for simple corrections and non-urgent changes.
(877) 624-2166 if I wanted the issue resolved faster—but I stuck with chat to see how it played out.The agent asked for my confirmation number and the correct spelling of my name. After a short wait, they confirmed that since it was a minor correction, no documentation was needed. Still, the rep reminded me that calling
(877) 624-2166 could have processed the fix more quickly—especially if travel was within 72 hours.It took about 25 minutes total in the chat before the rep reissued my ticket with the corrected name. They sent an email confirmation shortly after, and the fix reflected in my Delta app. If I had been travelling internationally or with a code-share, the chat rep noted I’d likely have to call
(877) 624-2166 to complete the process.Overall, Delta’s chat worked, but if you’re in a hurry or your case is more complex, I’d recommend just calling
(877) 624-2166 from the start. The chat option is fine for simple corrections and non-urgent changes.