Hi, have you used this service before? Call tracking is important for every business, without it there will be no effect. I found a few digs on the Internet. There is a proven service https://callgear.com/ here the price matches the quality. There is also a https://www.callrail.com/ company, which seems to be good too. In general, I think you have something to choose from. Check with your colleagues, maybe they can help you decide.
Good day. Yes, you can use call tracking software in your business, and make call analytics to improve your conversion and other advertising parameters. For modern level of competition it is quite important! If you need special soft for this purpose I can recommend to check site of Phonexa, they provide all necessary functionality.