sonalikaverma
New member
Machine learning significantly enhances customer service in eCommerce through several innovative approaches:
- Chatbots and Virtual Assistants: Machine learning-powered chatbots provide instant responses to customer inquiries, offering 24/7 support and improving response times.
- Sentiment Analysis: By analyzing customer feedback and reviews, machine learning can identify sentiments and trends, enabling businesses to address issues proactively and enhance customer satisfaction.
- Predictive Customer Insights: Machine learning algorithms analyze past interactions and purchasing behaviors to predict customer needs, allowing for more personalized service and tailored marketing strategies.
- Automated Ticketing Systems: Machine learning helps prioritize support tickets based on urgency and customer history, ensuring that critical issues are addressed swiftly.