Help Desk Management Software

Q

quickfms

New member
Help desk support system is very important for any organization where customer can ask their query regarding the services and products the organization or company provide.
Now technology is evolved and every organization and business owners implement the Help Desk Management Software not only for better customer service but for time management, easy tracking and many more.
Implementation of Help Desk Management Software has own benefits which help entrepreneur to provide best support inside or outside the organization.
 
Hi All. Following up on my previous post: Poke Holes In My Pricing Ideas?? I have some questions around managed networking and the trade-offs between manageability and costs (I understand that these are inextricably linked).



In costing out options I have narrowed it down to three:

Fortinet/Gate/Switch - Currently my firewall of choice. I've been using them for 10 years and I'm happy with cost, features and reliability etc. Not to mention I am comfortable with configuring and managing them. Cloud management is OK. Converting existing clients would be much cheaper as they have forti devices already.

Meraki - I've heard a lot about them but never gotten my hands on one. The pricing for firewalls seems reasonable but a switch is 100% + more expensive than a FortiSwitch.

Datto - I've all but ruled them out from a cost and feature perspective although it would be nice to be able to manage backups and networks from one portal. Biggest issue is the monthly cost associated with LTE fail-over on a DNA. $140 AUD/month for something I can do with a FortiGate for $15
 
IT Network Management (https://www.softinventive.com/) - An IT network management system is a set of applications that allows network engineers to manage the network's independent components inside a bigger network management framework and also performs several key functions.
 
https://planyway.com/ is a project management software designed to help teams plan, track, and collaborate online. It aims to become a central hub that helps teams drive value and achieve greatness for their projects.
 
If you take the time to find the best work management program and tool, you will empower your managers and employees. The end result will be greater compliance with deadlines, happier customers and more revenue.
 
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