imriakapoor
New member
If you’re wondering how to respond to negative reviews, it depends a lot on the severity and nature of the review, but there are some guiding principles:
Never be confrontational
Address the root cause of the issue (listen to what your customers are saying!)
Always respond and apologize
Offer to make things right
Say thanks
Respond in a timely fashion
Never be confrontational
Address the root cause of the issue (listen to what your customers are saying!)
Always respond and apologize
Offer to make things right
Say thanks
Respond in a timely fashion